06-May-2020, 11:08 AM
(This post was last modified: 06-May-2020, 11:09 AM by TheBlockinator1.)
I'm going to add my 2 British pence here - However I'm going to keep it short and sweet. I tried, it didn't happen.
Let’s clarify the ranks - A structure chart will be coming soon.
Network Admin - To administrate the network, I.E WoK and its entirety.
Think of us as directors of a company; hidden in the background, not serving your food or cleaning the toilets. You should never ever see us. And when you do, you know shit has gone sideways. When was the last time you liaised with the owner/directors of a company?
We're here to steer WoK - Not the individual servers. We're here to grow WoK, not the individual servers (but technically as a by-product of growing WoK, it will grow the servers).
Examples:
Managing the infrastructure, ensuring it's up to date, and we're getting value for money. Which is why we've been constantly migrating servers all over the place.
Creating a social media team, and having the leader of the social media team run it. However, give the owner the tools necessary.
Switching donation system - Again value for money, less fees, more automation, consistency, fairness etc. etc.
Assist the Head Admins, and liaise with them directly should any problems occur - It's their duty to resolve. Likewise, if they have problems, they bring it up and we resolve.
Implementing voting system for free advertisement.
That is a tiny snippet of the stuff we're responsible for. Note how I left out running Creative and or Towny? They have a HA for it.
Head Admin
Responsible for running their server and growing it.
Basic technical skills, to edit plugins and diagnose errors.
Train Admins
As brief as it is, there's a ton of work that I'm not going to go into.
Admin
To administrate the staff members. Not the server.
Contradicting the last point, they are still responsible for minor plugin editing and diagnosing basic errors.
Ensure the staff is trained and doing their job - HA and Admin should not builders or players who "earnt" the rank through time.
Leadership - Comes with the role. You've got a team beneath you, this role requires people skills, management etc.
"minor plugin editing and diagnosing basic errors."
We're not asking the HAs or Admins to re-code Minecraft and take on Microsoft and Mojang. We're asking them to sometimes edit one single line. No seriously...that can be it.
You shouldn't need a full-blown mechanic (Dev/Creative Dev) to inflate your tyres, right? It's a basic problem that you should be expected to fix.
You wouldn't expect the CEO or maintenance engineer of a company to come down every 5 minutes to refill the chip fryer, right? ... Right?!
Mods
To moderate the server. Make sure it’s friendly for our guests, which people seem to be missing the point on.
Our audience is literal kids, 10-11-year olds. People are failing to grasp that parents don’t want their children to see the racist slurs, Nazi symbols drawn on the maps, f’ing and blinding, making derogatory remarks to someone’s mental health / capability.
To consistently, and fairly, implement the punishment chart.
Now that’s ranks out of the way. Next point. So much for keeping this short and sweet.
Inconsistency on punishments
The network admins have copied over a punishment chart from the AOTBT days. It’s a template, it always has been…It’s never once been written in stone, and no one has ever been told “this is it, you can’t change it”.
We gave Creative and Towny a punishment chart. We told them to amend it to their servers; clearly there’s no PVP offences on a Creative server, and there’s no “poor builds” offences on a Survival server. You get the point – They have a template, they’re the ones who need to amend it.
From day 1 that I, and the other NA’s were put in charge, we’ve tried to push Creative for a punishment chart. We saw the unfairness, inequality, and how people were getting 101 different types of punishments for the same offence.
No seriously, from day 1 we’ve tried to implement this and was met with “GFTO of our server! Stop interfering!”.
No; we will never ever leave a server alone, who is being a toxic cesspit, being racist, making Swastikas, and cursing out guests that join.
And then the players complain that WoK is dead, despite them being the very cause…So we try to fix it and get greeted with “GTFO STOP INTERFERING”.
GRANTED those were the old days, and Creative has significantly improved – Credit where due.
It’s funny, because, initially we were told to GTFO, and now we’re being told we leave them alone to their own devices…Seeing a pattern here?
Finally,
The server implements the punishments, not NA. As above, we’re not here to run each server, we’re here to run WoK.
It’s not us that are punishing players inconsistently, despite there being a punishment chart, it’s the staff…Which we’ve talked about last night.
Whenever a player complains to us – We always bat it back to the server to deal with, no seriously. We don’t get involved. We don’t want to get involved; we shouldn’t have to get involved.
As above – The only time we should have to get involved is shit has gone so sideways, it’s really bad. Then that means the HA has failed, the Admin has failed, the Mod+ has failed, and every Mod has failed in the duty to prevent this coming all the way to us…To give it some kind of understandable context.
Granted, that’s not always possible; but we’ve yet to have a serious complaint that’s warranted us having to look it. At the moment, we’ve had the usual “I’m being picked on” – Something mods/admins can deal with.
Or “my builder app didn’t get accepted” – Again, not worth an NA to look at, which gets batted straight to the server admins.
Voice chat
Always going to be a problem quite frankly and there is little solution.
The problem with voice chat is there’s no logs, and people haven’t been recording offences. And unless you’re familiar with someone’s voice, it’s just “voice A said this, voice B said that”.
Quite frankly – If there’s a problem on voice, leave. If we get enough complaints about the user, we may have to revoke their voice permissions, but again that’s all based on hearsay and enough people could gang up on a person, creating an unfair punishment for someone who could be innocent the whole time.
Focused on Towny vs Creative
Towny runs itself. NA hasn’t had to get involved in months.
Stop giving us so much paperwork to deal with, in terms of bickering, punishments, implementing punishment charts, enforcing punishments, managing staff and player drama, and then…Just then, we might have enough time to visit Creative.
The more Creative gives us paperwork to do, the less time we can spend in game – Regardless of server.
Final note
If you want to be toxic – Keep it outside of WoK, otherwise we’ll have to get to the point where you’ll be perm muted inside of WoK…What other solutions do we have?
Staff want to keep talented builders (fine), and we want to get rid of the toxicity…Well, you don’t need chat/voice inside of WoK to do that.
Noted, that we have not been active inside Creative, we will change that.
Let’s clarify the ranks - A structure chart will be coming soon.
Network Admin - To administrate the network, I.E WoK and its entirety.
Think of us as directors of a company; hidden in the background, not serving your food or cleaning the toilets. You should never ever see us. And when you do, you know shit has gone sideways. When was the last time you liaised with the owner/directors of a company?
We're here to steer WoK - Not the individual servers. We're here to grow WoK, not the individual servers (but technically as a by-product of growing WoK, it will grow the servers).
Examples:
Managing the infrastructure, ensuring it's up to date, and we're getting value for money. Which is why we've been constantly migrating servers all over the place.
Creating a social media team, and having the leader of the social media team run it. However, give the owner the tools necessary.
Switching donation system - Again value for money, less fees, more automation, consistency, fairness etc. etc.
Assist the Head Admins, and liaise with them directly should any problems occur - It's their duty to resolve. Likewise, if they have problems, they bring it up and we resolve.
Implementing voting system for free advertisement.
That is a tiny snippet of the stuff we're responsible for. Note how I left out running Creative and or Towny? They have a HA for it.
Head Admin
Responsible for running their server and growing it.
Basic technical skills, to edit plugins and diagnose errors.
Train Admins
As brief as it is, there's a ton of work that I'm not going to go into.
Admin
To administrate the staff members. Not the server.
Contradicting the last point, they are still responsible for minor plugin editing and diagnosing basic errors.
Ensure the staff is trained and doing their job - HA and Admin should not builders or players who "earnt" the rank through time.
Leadership - Comes with the role. You've got a team beneath you, this role requires people skills, management etc.
"minor plugin editing and diagnosing basic errors."
We're not asking the HAs or Admins to re-code Minecraft and take on Microsoft and Mojang. We're asking them to sometimes edit one single line. No seriously...that can be it.
You shouldn't need a full-blown mechanic (Dev/Creative Dev) to inflate your tyres, right? It's a basic problem that you should be expected to fix.
You wouldn't expect the CEO or maintenance engineer of a company to come down every 5 minutes to refill the chip fryer, right? ... Right?!
Mods
To moderate the server. Make sure it’s friendly for our guests, which people seem to be missing the point on.
Our audience is literal kids, 10-11-year olds. People are failing to grasp that parents don’t want their children to see the racist slurs, Nazi symbols drawn on the maps, f’ing and blinding, making derogatory remarks to someone’s mental health / capability.
To consistently, and fairly, implement the punishment chart.
Now that’s ranks out of the way. Next point. So much for keeping this short and sweet.
Inconsistency on punishments
The network admins have copied over a punishment chart from the AOTBT days. It’s a template, it always has been…It’s never once been written in stone, and no one has ever been told “this is it, you can’t change it”.
We gave Creative and Towny a punishment chart. We told them to amend it to their servers; clearly there’s no PVP offences on a Creative server, and there’s no “poor builds” offences on a Survival server. You get the point – They have a template, they’re the ones who need to amend it.
From day 1 that I, and the other NA’s were put in charge, we’ve tried to push Creative for a punishment chart. We saw the unfairness, inequality, and how people were getting 101 different types of punishments for the same offence.
No seriously, from day 1 we’ve tried to implement this and was met with “GFTO of our server! Stop interfering!”.
No; we will never ever leave a server alone, who is being a toxic cesspit, being racist, making Swastikas, and cursing out guests that join.
And then the players complain that WoK is dead, despite them being the very cause…So we try to fix it and get greeted with “GTFO STOP INTERFERING”.
GRANTED those were the old days, and Creative has significantly improved – Credit where due.
It’s funny, because, initially we were told to GTFO, and now we’re being told we leave them alone to their own devices…Seeing a pattern here?
Finally,
The server implements the punishments, not NA. As above, we’re not here to run each server, we’re here to run WoK.
It’s not us that are punishing players inconsistently, despite there being a punishment chart, it’s the staff…Which we’ve talked about last night.
Whenever a player complains to us – We always bat it back to the server to deal with, no seriously. We don’t get involved. We don’t want to get involved; we shouldn’t have to get involved.
As above – The only time we should have to get involved is shit has gone so sideways, it’s really bad. Then that means the HA has failed, the Admin has failed, the Mod+ has failed, and every Mod has failed in the duty to prevent this coming all the way to us…To give it some kind of understandable context.
Granted, that’s not always possible; but we’ve yet to have a serious complaint that’s warranted us having to look it. At the moment, we’ve had the usual “I’m being picked on” – Something mods/admins can deal with.
Or “my builder app didn’t get accepted” – Again, not worth an NA to look at, which gets batted straight to the server admins.
Voice chat
Always going to be a problem quite frankly and there is little solution.
The problem with voice chat is there’s no logs, and people haven’t been recording offences. And unless you’re familiar with someone’s voice, it’s just “voice A said this, voice B said that”.
Quite frankly – If there’s a problem on voice, leave. If we get enough complaints about the user, we may have to revoke their voice permissions, but again that’s all based on hearsay and enough people could gang up on a person, creating an unfair punishment for someone who could be innocent the whole time.
Focused on Towny vs Creative
Towny runs itself. NA hasn’t had to get involved in months.
Stop giving us so much paperwork to deal with, in terms of bickering, punishments, implementing punishment charts, enforcing punishments, managing staff and player drama, and then…Just then, we might have enough time to visit Creative.
The more Creative gives us paperwork to do, the less time we can spend in game – Regardless of server.
Final note
If you want to be toxic – Keep it outside of WoK, otherwise we’ll have to get to the point where you’ll be perm muted inside of WoK…What other solutions do we have?
Staff want to keep talented builders (fine), and we want to get rid of the toxicity…Well, you don’t need chat/voice inside of WoK to do that.
Noted, that we have not been active inside Creative, we will change that.